With 100 local businesses and 1000 staff members benefiting from the mystery shopping, customer feedback and training services of Shopper Anonymous, the Sussex regional team has won a National Award

Giving first rate customer service is good for business and a range of companies across the county are actively trying to improve their performance. Paul Matthews, Regional Director at Shopper Anonymous Sussex said “As businesses learn how to delight and retain their customers, they not only see individuals grow with confidence, but also a significant difference to their bottom line.”

Local firms of all sizes have benefited, including Jempsons Coffee Shops and Supermarkets, Barracloughs The Opticians, Mayo Wynne Baxter Solicitors, Knockhatch Adventure Park, Birchwood Motor Group, Fuzion4, SERCO, The Bannatyne Group and Tulley’s Farm.

Jonathan Winchester, Chief Executive commented “Paul and Louise Matthews have developed Shopper Anonymous Sussex into an extraordinary business. Gaining the gold award out of 21 Regional Directors in the UK was a fantastic achievement at our National Awards Event in December. I am delighted for all the Sussex businesses that gain so much value from the services Paul and Louise offer.”

Louise Matthews, Co-Director in Sussex, added “We have big plans in 2017, including growing our world class mystery shopper team from 60 to 120, as we engage with more clients.”

Learn more about delivering exceptional customer service or becoming a mystery shopper at www.shopperanonymous.co.uk/sussex

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