For this month’s Made in Sussex, we turn our focus to our newest home-grown hero, independent estate and lettings agent, Brock Taylor
Horsham based independent estate and lettings agent Brock Taylor were assessed by industry experts the Property Academy, in conjunction with Rightmove, to be the 20th best estate agency in the UK, in their Best Estate Agent Guide 2018.
Ranked in the top 0.1% of estate agents in the UK, the Sussex agency was rigorously reviewed to attain the achievement. The thorough process involved the use of mystery shoppers to contact the agency, along with the top 20%, to ascertain the quality of customer service and manner in which they dealt with customer enquiries. Across the whole country this equated to the analysis of over 50 million leads, 3 million property transactions, and 3 billion property views.
Located on the prominent corner of East Street & Market Square, Brock Taylor have had an exceptional 12-months, winning a UK Property Award in the Estate Agency category for West Sussex for the 8th consecutive year in October. This was in addition to winning best estate agency in the South East, for The Negotiator Awards 2017, hosted by Jimmy Carr, where they have also previously collected the award of the UK’s best small estate agency on four separate occasions.
Success in Sussex
It’s no small achievement for the independent estate and lettings agents, which expanded offices in 2016, to be ranked 20th in the UK with competition from over 25,000 other agencies. An integral business in Horsham since 1992, the team regularly sponsor local charity events and have recently announced the exciting launch of Holmes Park, a development of 102 apartments, in the former council buildings. These new properties represent an excellent investment or purchase with the Help to Buy scheme available and some of the apartments feature spectacular views over Horsham Park.
Peter Maskell, Managing Director, said: “Our team are delighted to have been ranked so highly in the inaugural Best Estate Agent Guide 2018 and it exceeded my expectations to be judged in the top 20 estate agency offices in the whole of the UK.
“We are dedicated to providing the highest standards of customer service and satisfaction, which is reflected in the number of awards we have won in recent years and our Feefo gold trusted merchant rating. Based in a prime location in Horsham’s busy restaurant quarter, our office is extremely visual, both day and night, which enables us to generate a large number of enquiries from people looking to buy, sell or let both property and land. In addition, the decision to install one of the country’s first interactive touch screens has helped us to further enhance the service that we offer clients, with over 100,000 interactions being undertaken on it each year.
“I’d like to take this opportunity to highlight the commitment of our team and to thank them all for their hard work, and of course, extend this to all those who have used our services since we first opened in 1992.
“We’re all delighted by the recognition and will continue to work hard to maintain and improve our reputation in the area. To represent Horsham and Sussex on this national scale is also an honour.”
Selling and letting
Looking ahead to the market this year there are several factors that are likely to affect house prices, including a potential rise in interest rates. However, the recent announcement that first time buyers will no longer pay stamp duty on properties up to the value of £300,000 and the Government’s commitment to build 300,000 new homes in the next year, mean that 2018 is likely to be an exciting time to join and move up the property ladder.
If you need any property related advice, or require a valuation either with a view to selling or letting your property or land, then please do get in touch with Brock Taylor, to experience a friendly professional service from a multi-award winning team, call them on 01403 272022, email firstname.lastname@example.org, or visit www.brocktaylor.co.uk.
2-6 East Street